8 April 2020

Coronavirus Update

8 April 2020

Our shop is closed temporarily

As the Coronavirus continues to spread, we would like to provide you with an update on our business continuity plans in light of the current pandemic. First and foremost, we are continuing to follow Government advice and we are doing all that we can to safeguard our employees, and customers.

We have been working tirelessly behind the scenes, setting up remote workshops in order for us to complete outstanding orders as quickly as possible.

 

New orders

We are still able to offer a limited service, from jewellery repairs, bespoke orders (as long as we have the material) and wedding bands. 

 

Payment

Whilst we are working remotely, we will require payment via a bank transfer. If you would prefer to wait to pay and collect in store we can schedule this for you. Please call us to discuss.

 

Postage

We are now offering a postage service. You can simply post us your repairs and we will post them directly back to you.

 

Design consultations

If you would like to have an item designed and created, we are currently hosting all of our design consultations online and over the phone, depending on your preference. 

 

Outstanding orders

Unfortunately, we are unable to complete some items due to suppliers being closed. We are doing our utmost to source new suppliers that may be able to provide materials to enable us to continue to work through as many orders as we can.

 

Hallmarking

Hallmarking services are currently closed. Any order that is completed whilst we work remotely will NOT be Hallmarked. Once the Hallmarking services resume, we will be offering a free Hallmarking service to all those orders.

 

Timescales

Please bear with us, we are doing our best to complete orders as quickly as possible however, with limited supplies and staff - things may take a little longer than anticipated. 

 

Contact us

As we all stay at home, adjust to our ‘new normal’ and get through this together, we still want to be there for you and we’d still love to hear from you. You can call us on 07712812438 anytime or we can book in a video chat to discuss your requirements. 

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Get In Touch

If you have unanswered questions or need to get in touch, call on 01622 672 434, or send us an email.