Questions we are frequently asked.

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What is Custom & Co.’s ‘Perfect Matching’?
‘Perfect Matching’ is a consultation process unique to Custom & Co. Undertaken by your own dedicated Goldsmith, it is a process of exploration into the requirements and tastes of the ‘wearer’ as well as an opportunity to get to know some important factors about the individual such as their profession and leisure activities, which allow our professionals to give tailored advice around the suitability of certain specification features and work on developing an item perfect for the individual, with longer-wear.
How is my jewellery piece priced?
Due to the individual specification of every piece of jewellery, the price is calculated singularly and a quotation will be provided at the close of the consultation meeting or soon after. Price is based on two factors, the market price of any required material supplies on the day the order is confirmed and deposit paid, as well as the craftsmanship time required to create the item. This flexible pricing strategy, offers the customer the best value item for the premium quality they receive.
I want to propose an engagement, but I am unsure what styles my partner would like, what options do I have?
It is increasingly commonplace for couples to choose an engagement ring together after the proposal. Choosing to do this, does not mean that there can be no glistening surprise when you propose of course. We offer you the opportunity to purchase a centre diamond, to be presented at proposal, and later incorporated into an engagement ring chosen together in our ‘perfect matching’ consultation. Alternatively, we are able to make a beautiful silver and cubic zirconia ring for your loved one as a proposal and early engagement piece, which can be kept and treasured as part of your proposal memories.
Do I have to have an intricate design to purchase from Custom & Co.?
Not at all, we make many plain Wedding Bands for customers and offer the exact same personal service. The beauty in our personal services is that you can tell us exactly what you want even if that is a simple plain metal band, our goldsmith’s will help you to consider the metal type, the profile, and width for example in context of your lifestyle and profession, to ensure it is a perfect match for you and will put the same care and attention and same quality standards into crafting your band as any other piece of jewellery. You will also benefit from our lifetime guarantee, and superior aftercare services.
Can I have a ring made to fit around my engagement ring?
Fit with other jewellery, is something naturally considered by our Goldsmith’s in our ‘perfect matching’ consultation process. The fit next to another ring is very important in the creation of a perfect ring and there are a number of ways to achieve this, which your Goldsmith will discuss with you.
Can I use my own materials in an item?
Existing jewellery can be melted down and made into a new piece of jewellery. You often get a lot less gold than you expect when melting down, and it can be difficult to avoid tiny bubbles which form in the gold when heating. It is on occasion more expensive than buying gold, due to the time involved, but it can be a great ethical option as it means that no new mining has taken place in the creation, and can also ensure that you maintain the sentiment of an item which you wanted to keep but was not to your taste. We are also happy to use your own gem stones in a new piece, which is often a lovely way of incorporating sentimental items into new jewellery


How do I make an order for baby feet jewellery?
Email to request an order and make arrangements to make payment. Once we confirm estimated timescales and payment is made, we will arrange submission of your photographs. Payment will be requested by PayPal, bank transfer or bank payment over the telephone. We are unable to take payment in store currently whilst the country is in national lockdown.
Does the process involve taking a mould of my baby's feet?
No, this process is not completed from a cast of your babies feet but is instead a visual representation created from a photograph - much like painting a beautiful portrait. The process of capturing the image is quick and simple as a mobile phone quality photograph is perfectly acceptable. And should you have photos of a loved one who has passed, this is a process which allows for a photograph to treasure their special features too.
Do I have to provide professional quality photos?
No, this is not necessary. The process can be undertaken from photographs taken on a standard mobile phone. The more detail that can be seen, the better as our professional designers will enhance details from sight into the Computer Aided Design image. We request that customers provide 3 images where they can and we will use the best of those.
There is a small obstruction on the foot in the photo I want to use, will this be a problem?
It is likely that our professional designers are able to work to provide a visual representation which is still of great quality creating detail representative of the area obscured. Should you be in this position, we will be able to assess your photograph and provide advice before you place an order.
How should I send my photographs?
Photographs will be requested once the order is confirmed by Custom & Co. and full instructions will be provided, however the arrangements will be submission to our email address. All photographs are handled in accordance with the Data Protection Act 2018.
How long does it take from sending the photographs to receiving my item?
Our estimated time frame for completion is 8 weeks. We have a maximum order capacity of 8 bespoke baby feet orders per month. Therefore if this order number is exceeded you will be advised of the estimated completion date on requesting to place an order.
Do I have to have a silver item made, or can I have an alternative metal?
You will have the choice to have this item made from Sterling Silver, 18 Carat White or Yellow Gold or Platinum. Prices will vary according to the metal type.
Can I add diamond or other design features to my jewellery piece?
Yes, as a bespoke jeweller Custom & Co. provide you with complete flexibility to be able to change the design and add features to your individual specification.
What jewellery items can I have made from my baby feet image?
Your baby feet can be made into any jewellery piece you wish. Our most popular requests are for pendant necklace, bracelet, a ring or cufflinks.
How do I care for my bespoke baby feet jewellery item?
As with any precious jewellery item, the item should not come into contact with perfumes, hairsprays, lotions, or other cosmetic products. The item should not be worn during cleaning or household chores including outdoor chores e.g gardening. No harsh chemicals should come into contact with your item and the item should not be worn whilst bathing, showering or swimming. You should regularly clean the item by lightly rubbing over with a jewellery polish cloth and it is highly recommended to have a regular jewellery inspection by a professional jeweller to ensure the item remains in good condition.
Is the item covered by a guarantee?
As with all Custom & Co. bespoke jewellery items, your baby feet jewellery will be covered by our Lifetime Guarantee*. Terms & Conditions apply.

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