Our guarantee covers your Custom & Co. manufactured jewellery item in the unlikely event that a manufacturing fault should occur and all items are guaranteed for a lifetime.

In order to maintain cover under our lifetime guarantee, you will need to bring your item to Custom & Co. for inspection every six months. You will be issued with a Guarantee card on purchasing your item, please make sure to bring this Guarantee card along with your purchase. Our Goldsmith will inspect your jewellery checking for damage and faults and clean your item free of charge.  

Following inspection our jeweller will advise you on any repairs required. In order to maintain cover under our lifetime guarantee, any routine repair work advised during the inspection must be undertaken immediately.

Lifetime Guarantee Terms & Conditions

This guarantee cannot be used without the original receipt and is valid only from the date of purchase as demonstrated on purchase receipt. This guarantee does not cover items made from, or incorporating, materials provided by the customer nor does it cover items where a risk in manufacturing has been advised and documented during the consultation process and accepted by the customer in writing. Materials provided by the customer includes but is not limited to metal and gemstones. This guarantee is not transferable. All required repair work as advised in inspections must be undertaken by a Custom & Co. jeweller.  If repair work is not undertaken immediately upon inspection, the lifetime guarantee becomes invalid from this date of inspection. If repair work is undertaken by any persons or company other than Custom & Co., the lifetime guarantee becomes invalid as of the date of this undertaking. This guarantee does not cover work undertaken by any jeweller other than Custom & Co. This guarantee does not cover defects arising from repairs effected by any other company. This guarantee does not cover theft, accidental loss or damage caused by misuse/neglect or normal wear and tear and is limited to its specific terms and conditions. This guarantee does not cover costs of recommended routine repairs nor does it cover any recommended rhodium plating or the cost associated. This guarantee does not in any way affect your statutory rights.

FREE Spa Day with the purchase of a Wedding Ring 25th July 2022 - 4th September 2022.

The offer is available when you purchase two Wedding Rings over the value of £1500 between 25th July - 4th September. A deposit for the item must be paid before 4th September 2022 to secure the offer. The Spa voucher must be collected in-store.

The Virgin Gift Experience Voucher will not be issued until both full and final payment of the item is made and the purchased item has been received by the purchaser. If a qualifying order is not paid in full and collected within 6 months of the date of initial order and deposit, Custom & Co Jewellery ltd reserve the right to withdraw the offer of a free Gift Experience voucher with no financial recompense to  the customer.

Custom & Co Jewellery Ltd reserves the right to provide a voucher of the equivalent value should the experience become unavailable or for any other reason. If the customer returns the purchased item associated with this offer, the unused experience voucher must also be returned to Custom and Co Jewellery ltd.

If the experience voucher has already been used and is un-returnable the associated cash value of the experience at the date of the original sale will be deductible from the refunded purchase value.

See below for the associated cash values. Custom and. Co jewellery is in no way associated with or responsible for the delivery of the Virgin Gift Experience and will not be held liable for any matter associated. Full responsibility in relation to the gift experience remains wholly the responsibility of the Virgin Experience Days company. 

Associated Cash value;

Luxury Midweek Spa Delight with Treatments and Cream Tea for Two at the 5* Athenaeum Hotel, Mayfair £180. Find out more here: Luxury Midweek Spa Delight with Treatments and Cream Tea for Two at the 5* Athenaeum Hotel, Mayfair | Virgin Experience Days


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