Our guarantee covers your Custom & Co. manufactured jewellery item in the unlikely event that a manufacturing fault should occur and all items are guaranteed for a lifetime.

In order to maintain cover under our lifetime guarantee, you will need to bring your item to Custom & Co. for inspection every six months. You will be issued with a Guarantee card on purchasing your item, please make sure to bring this Guarantee card along with your purchase. Our Goldsmith will inspect your jewellery checking for damage and faults and clean your item free of charge.  

Following inspection our jeweller will advise you on any repairs required. In order to maintain cover under our lifetime guarantee, any routine repair work advised during the inspection must be undertaken immediately.

Lifetime Guarantee Terms & Conditions

This guarantee cannot be used without the original receipt and is valid only from the date of purchase as demonstrated on purchase receipt. This guarantee does not cover items made from, or incorporating, materials provided by the customer nor does it cover items where a risk in manufacturing has been advised and documented during the consultation process and accepted by the customer in writing. Materials provided by the customer includes but is not limited to metal and gemstones. This guarantee is not transferable. All required repair work as advised in inspections must be undertaken by a Custom & Co. jeweller.  If repair work is not undertaken immediately upon inspection, the lifetime guarantee becomes invalid from this date of inspection. If repair work is undertaken by any persons or company other than Custom & Co., the lifetime guarantee becomes invalid as of the date of this undertaking. This guarantee does not cover work undertaken by any jeweller other than Custom & Co. This guarantee does not cover defects arising from repairs effected by any other company. This guarantee does not cover theft, accidental loss or damage caused by misuse/neglect or normal wear and tear and is limited to its specific terms and conditions. This guarantee does not cover costs of recommended routine repairs nor does it cover any recommended rhodium plating or the cost associated. This guarantee does not in any way affect your statutory rights.


Wedding Ring Competition Terms & Conditions (20/9/21 - 3/10/21)

The promoter is: Custom & Co Jewellery Ltd (company no. 08879591) whose registered office is at 35 Royal Star Arcade, ME14 3JL

The competition is open to residents of the United Kingdom aged 16 years or over except employees of Custom and Co. Jewellery Ltd and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

There is no entry fee and no purchase necessary to enter this competition.

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

Entry to the competition is by liking Custom & Co Facebook page (@CustomandCo) and tagging a Facebook account in the comments section of the giveaway post published on Custom & Co.'s Facebook. This must be done between the dates of 30th September 2021 and 3rd October 2021 inclusive.

Only one entry per person. No responsibility can be accepted for entries not received for whatever reason.

Custom & Co. Jewellery Ltd reserves the right to cancel, amend, terminate or temporarily suspend this prize draw in the event of any unforeseen circumstances. Any changes to the competition will be notified to entrants as soon as possible.

The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

The prize is as follows: One 3mm women’s wedding band in 9 carat white or yellow gold, plus one 6mm men’s wedding ring in white or yellow gold. Wedding rings available sizes between I - Z+6.

The prize is as stated and no cash alternatives will be offered. The retail value of the rings is available for transfer against alternative bespoke or Custom-made wedding rings as provided by Custom & Co. Jewellery Ltd. and at the discretion of Custom & Co. Jewellery Ltd. The retail value of the prize rings for transfer purposes will be £700 and this value only will be transferable in trade towards the cost of alternative Wedding Rings. Any trade in of the prize is at the discretion, availability and agreement of Custom and Co Jewellery Ltd. Trade -in will be limited to wedding rings only. There will be no cash reimbursement or further transfer of retail-value remaining If the trade-in is made towards rings of a lower retail value. If the trade in is made towards rings of a higher value the winner will pay the difference in the retail price of desired rings and the retail value of £700.

Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

Winners will be chosen at random using software on 6th October 2021.

The winner will be notified by Facebook messenger within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

It is the prize winners responsibility to collect the prize in person. The promoter will notify the winner when and where the prize can be collected.

The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

The winner’s name will be available 28 days after closing date by emailing the following address: hollie@customandco.com 

Entry into the competition will be deemed as acceptance of these terms and conditions.

This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram or any other Social Network. The information provided will be used in conjunction with the following Privacy Policy found at https://customandco.com/privacy-policy/



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